Effective date: August 6, 2026

Terms of Service

1. Agreement to Terms

By downloading, installing, or using Kintz ("the App," "we," "our," or "us"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the App.

We may update these Terms from time to time. Continued use of the App after changes are posted constitutes your acceptance of the updated Terms.

2. Description of the App

Kintz is a mental wellness and grief support application that provides:

• AI-assisted journaling with guided prompts and emotional reflection tools
• Mood tracking and emotional pattern insights
• Grief stage assessment to help you understand your healing journey
• Daily check-ins for consistent emotional support
• AI companion chat for conversational support
• Curated resources and recommendations for mental wellness

Kintz is a self-reflection and wellness tool. It is not a medical device, mental health treatment, or crisis service.

3. Eligibility

You must be at least 13 years old to use Kintz (or 16 years old if you are located in the European Economic Area). By using the App, you represent that you meet this age requirement.

If you are between 13 and 18, you may only use the App with the involvement and consent of a parent or legal guardian.

4. Account Registration and Security

You may sign in using your Google or Apple account. You are responsible for maintaining the security of your linked account credentials.

• You agree to provide accurate information and to keep your account information current.
• You are responsible for all activity that occurs under your account.
• You must notify us immediately at support@kintzapp.com if you suspect unauthorized access to your account.
• We reserve the right to terminate accounts that violate these Terms.

5. Subscriptions and Purchases

5.1 Free and Premium Tiers

Kintz offers both a free tier and a premium subscription ("Kintz Premium") with additional features. Free tier features are available to all users.

5.2 Subscription Terms

• Subscriptions are billed on a recurring basis (monthly or annually, as selected).
• Subscriptions automatically renew unless cancelled at least 24 hours before the end of the current billing period.
• Payment is charged to your Apple ID or Google Play account at confirmation of purchase.
• You can manage and cancel subscriptions in your device's account settings — iOS: Settings → [Your Name] → Subscriptions; Android: Google Play Store → Subscriptions.
• Manage an Apple subscription: apps.apple.com/account/subscriptions.

5.3 Refunds

Refund requests are handled by Apple or Google, not by Kintz directly. iOS: contact Apple Support atreportaproblem.apple.com. Android: contact Google Play Support.

5.4 Price Changes

We may change subscription prices with reasonable notice. Continued use after a price change constitutes acceptance of the new price.

6. Acceptable Use

You agree to use Kintz only for lawful, personal, and non-commercial purposes. You agree not to:

• Use the App in any way that violates applicable laws or regulations
• Attempt to gain unauthorized access to any part of the App or its infrastructure
• Reverse engineer, decompile, or attempt to extract the source code of the App
• Use automated scripts, bots, or other means to access the App
• Transmit any content that is harmful, illegal, threatening, abusive, defamatory, or offensive
• Use the App to impersonate any person or entity
• Attempt to bypass or circumvent any security or subscription validation features
• Use the App for any commercial purpose without our express written consent

7. User Content

7.1 Your Content

You retain ownership of the journal entries, mood logs, and other content you create in the App ("User Content"). By creating content in the App, you grant us a limited, non-exclusive license to store, process, and transmit your content solely for the purpose of operating and improving the App.

7.2 AI-Generated Content

Responses generated by the AI companion are provided for informational and emotional support purposes only. AI-generated content:

• May not always be accurate, complete, or appropriate for your situation
• Does not constitute professional mental health advice, therapy, or medical advice
• Should not be relied upon as a substitute for professional care

7.3 No Offensive Content

You agree not to input content into the App that is illegal, harmful to others, or violates any third-party rights.

8. Mental Health Disclaimer

Kintz is not a substitute for professional mental health treatment. The App is a self-reflection and wellness tool designed to support — not replace — professional care.

• The AI companion is not a licensed therapist, psychologist, psychiatrist, or counselor
• Nothing in the App constitutes a clinical diagnosis or treatment recommendation
• If you are experiencing a mental health crisis, suicidal thoughts, or a medical emergency, stop using the App and contact emergency services or a crisis line immediately

Crisis resources — US: 988 Suicide & Crisis Lifeline, call or text 988; US Crisis Text Line: text HOME to 741741; International:Crisis Centres Directory; Emergency: call your local emergency number (e.g. 911 in the US).

9. Third-Party Services

The App integrates third-party services including Supabase, OpenAI, Google Firebase, and RevenueCat. Your use of these services is subject to their respective terms of service and privacy policies. We are not responsible for the practices or content of third-party services.

10. Intellectual Property

All content, design, code, trademarks, logos, and materials in Kintz are owned by or licensed to us and are protected by applicable intellectual property laws. You may not copy, reproduce, distribute, or create derivative works without our express written permission.

11. Privacy

Your use of the App is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review it to understand how we collect and use your information.

12. Disclaimers

The App is provided "as is" and "as available" without warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that:

• The App will be uninterrupted, error-free, or secure
• Any information provided through the App (including AI responses) is accurate, complete, or reliable
• The App will meet your specific needs or expectations

13. Limitation of Liability

To the maximum extent permitted by applicable law, Kintz and its operators shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, emotional distress, or personal injury, arising from your use of or inability to use the App.

Our total liability to you for any claim arising from these Terms or your use of the App shall not exceed the amount you paid us in the 12 months preceding the claim, or $10 USD if you have not made any payments.

Some jurisdictions do not allow the exclusion of certain warranties or limitations on liability, so some of the above may not apply to you.

14. Indemnification

You agree to indemnify, defend, and hold harmless Kintz and its operators from any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in any way connected with your use of the App, your violation of these Terms, or your violation of any third-party rights.

15. Termination

We reserve the right to suspend or terminate your access to the App at any time, for any reason, including if we reasonably believe you have violated these Terms. You may permanently delete your account from within the Kintz app by navigating to Settings → Account → Delete Account.

Deleting your account does not automatically cancel an active subscription. Subscriptions must be managed separately through your Apple ID or Google Play account.

Upon termination:

• Your right to use the App ceases immediately
• We will handle your data in accordance with our Privacy Policy
• Active subscription refunds (if any) are subject to Apple or Google's refund policies

16. Governing Law and Disputes

These Terms are governed by the laws of the United States, without regard to conflict of law principles. Any disputes arising from these Terms or your use of the App shall be resolved through binding arbitration, except that either party may bring claims in small claims court if eligible.

You waive your right to participate in a class action lawsuit or class-wide arbitration.

17. Apple App Store and Google Play Additional Terms

Apple App Store

• These Terms are between you and Kintz only, not Apple. Apple has no obligation to provide maintenance or support for the App
• Apple is not responsible for any claims relating to the App, including product liability, consumer protection, or intellectual property claims
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you

Terms of Use (EULA)

For App Store users, the Apple Standard Licensed Application End User License Agreement applies:www.apple.com/legal/internet-services/itunes/dev/stdeula/.

Google Play

• These Terms are between you and Kintz only, not Google
• Google has no obligation to provide support or be responsible for any claims relating to the App

18. Changes to These Terms

We may modify these Terms at any time. We will notify you of material changes via an in-app notice or by updating the effective date above. Your continued use of the App after the effective date of changes constitutes your acceptance of the updated Terms.

19. Contact Us

If you have questions about these Terms, please contact us at support@kintzapp.com.